Response times
Enquiries are usually answered same day during business hours.
Service Policy
Everything you need to know before booking: how quickly we reply, when to expect quotes and reports, how scheduling works, and what standards your work is delivered to.
Quote turnaround
Most quotes are sent within 24 hours once we have the job details.
Report turnaround
EICR and testing reports are usually issued within 1-2 working days after inspection.
Cancellations and rescheduling
Please give at least 24 hours notice to rearrange a booking where possible.
Workmanship and standards
All work is completed to BS 7671 standards and covered by business insurance.
Payment terms
Payment terms are shown on your quote/invoice and agreed before work starts.
Need delivery and refund details?
See our dedicated Delivery & Refunds page for service-area coverage, turnaround expectations, cancellations and how credits/refunds are handled.